Privacy notice
Updated · 2026-11-04
These documents cover the Termini website, the Termini customer app, TerminiAdmin and optional AI telephone booking features operated by Smartax.
Sombor · MB 64955438 · PIB 110692816
office@smartax.rsController
SMARTAX, identified above, controls account and platform processing in Termini. Privacy contact: office@smartax.rs. The company delivering a booking is also responsible for its own use of the data received to provide its service; request its information directly.
Data, purposes and grounds
Names, email addresses, phone numbers, booking details, notes and additional fields requested by the provider are processed to operate the account and fulfil bookings. Required information is necessary for the relevant feature. Profile pictures and optional information are voluntary; supply sensitive information or another person's data only when justified and authorised.
Login identifiers, device and push identifiers, language preferences and technical data support operation, notifications and our legitimate security interests. Billing records may also be processed to meet legal obligations. Optional device permissions can be withdrawn. Acknowledging this notice is not blanket consent to every processing activity.
Recipients and storage
The booked company and its authorised staff receive information needed for the booking. Core records are stored on SMARTAX's own servers at its registered address in Sombor.
External sign-in providers, Google/Firebase and Apple push delivery, and any video-call provider you open may process necessary information on their infrastructure, including outside Serbia. Contact us for details of providers and international transfer safeguards. The QR scanner processes camera frames on the device and uses the scanned company identifier to open its profile.
Retention
Information is retained while needed for its purpose. Criteria include the account's existence, booking fulfilment, support and security tasks, legal claims and mandatory retention duties. Data must be deleted or anonymised when no longer required. Disappearance from the upcoming-bookings list does not mean the booking record has been deleted.
Your rights
Subject to legal conditions, you may request access, correction, erasure, restriction and portability, and object to processing. Where processing relies on consent, you may withdraw it. Send requests to office@smartax.rs. You may complain to Serbia's Commissioner for Information of Public Importance and Personal Data Protection: https://poverenik.rs.
Website measurement, storage and AI calls
The website stores the termini_lang language preference for up to one year and termini_consent cookie preferences for 180 days. Necessary storage supports your requested settings. Google Analytics loads only after analytics consent and Meta Pixel only after marketing consent. These providers may process online identifiers, technical connection data, page views and interactions such as app-store clicks, demo choices and booking steps. The custom events added by Smartax contain action metadata rather than booking-form contents. Google and Meta operate international infrastructure. You can change or withdraw your choices at any time through Cookie settings in the footer. Withdrawal applies to future processing and leaves booking functions available. Browser settings can also remove cookies. Optional AI calling processes the caller’s voice and booking information using the configured telephone and AI services, including OpenAI. If call recording is enabled, recordings can be linked to bookings. The business arranging the call is responsible for an appropriate legal basis and information to callers. Ask Smartax about the actual providers, international-transfer safeguards and retention settings applicable to your service.
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